Lokal CRM Privacy Policy

Effective Date: December 2024

Lokal CRM ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, and services. By using Lokal CRM, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you provide, including but not limited to:

NameEmail addressPhone numberBusiness details (e.g., company name, website URL)Payment information

1.2 Usage Data

We automatically collect data about your interactions with our website and services, such as:

IP addressBrowser typePages visitedTime spent on pagesDevice information

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve your user experience.Track website usage.Remember your preferences.Deliver targeted advertisements.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

- Provide and improve our services.Respond to your inquiries and customer service requests.

- Process payments and manage subscriptions.Send account-related notifications.

- Conduct analytics to enhance website performance.

- Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

- Service Providers: Third parties who help us deliver our services, such as payment processors or hosting providers.

- Compliance: Authorities when required to comply with legal obligations.

- Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

- Access: Request a copy of the information we hold about you.

- Correction: Request corrections to inaccurate information.

- Deletion: Request deletion of your personal information.

- Objection: Object to processing based on legitimate interests.

- Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at [email protected]

6. Data Security

We use industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system can guarantee absolute security.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. International Data Transfers

If you are located outside Australia, your data may be transferred to and processed in Australia or other countries where we operate. By using our services, you consent to such transfers.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. Continued use of our services after changes are made constitutes your acceptance of the updated policy.